Refund Policy

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Invoices are generated and issued to the client only after the completion of each session. Payment is due in full upon receipt of the invoice unless an alternative payment schedule has been explicitly agreed upon in writing prior to the session.

Non-Refundable Policy All payments for completed sessions are strictly non-refundable. Because invoices are issued post-service, any billed session reflects time and instruction already rendered. Therefore, no refunds will be granted under any circumstances once a session has concluded.


 

Cancellations and Rescheduling Clients must provide a minimum of 24 hours' notice prior to the scheduled session time for any cancellations or requests to reschedule.

• Adverse Circumstances: Exceptions for rescheduling without penalty are made for emergencies, including sudden illness, severe weather conditions, or family emergencies.

• Rescheduling Protocol: Approved rescheduled sessions must be completed within 14 days of the original appointment, subject to availability.

Late Cancellations and No-Show Policy Failure to attend a scheduled one-on-one session or failure to provide the required 24-hour notice constitutes a "no-show."

• Any one-on-one no-show or late cancellation will automatically incur a $30.00 penalty fee, which will be invoiced to the client.

Group Session Policy The following terms apply specifically to group tutoring sessions:

• Invoicing: Invoices for group sessions are issued individually to each participant after the session concludes. Group session payments are strictly non-refundable.

• Partial Group Cancellations: If one or more participants cancel with less than 24 hours' notice, the total standard cost of the group session will be divided equally among the remaining attending participants.

• Single Attendee Conversion: If late cancellations result in only one participant attending the scheduled group session, that remaining participant will be billed at the standard one-on-one session rate for the duration of that session.

• Total Group Cancellation: If all scheduled participants fail to attend or cancel with less than 24 hours' notice, a single $30.00 penalty fee will be assessed. This fee will be split equally and invoiced to all scheduled members of the group.

• Group Rescheduling: If the entire group wishes to reschedule, all participants must agree, and the request must be submitted with at least 24 hours' notice to avoid penalty fees.